{"id":678,"date":"2022-06-08T20:22:05","date_gmt":"2022-06-08T20:22:05","guid":{"rendered":"https:\/\/opalcollection-staging.azds.com\/opal-grand\/?page_id=602"},"modified":"2026-01-15T11:43:42","modified_gmt":"2026-01-15T16:43:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.opalcollection-rc.azds.com\/capitana\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div style=\"height:166px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"introduction\" id=\"introduction-block_c219d4b3c7f08ae6df1e7b94da93b7f5\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-lg-12\">\n                                                            <h1 class=\"introduction__title c-appeared \">Frequently Asked Questions<\/h1>\n                                                                        <div class=\"introduction__desc c-appeared\"><p>COMMON QUESTIONS ABOUT THE CAPITANA<\/p>\n<\/div>\n                            <\/div>\n                            <div class=\"col-12 c-appeared\">\n                    <hr>\n                    <div class=\"introduction__row\">\n                                                                    <\/div>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Location<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_18efcaa568a184b83029f6655607091b\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_18efcaa568a184b83029f6655607091b\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_18efcaa568a184b83029f6655607091b_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"WHAT ROOM AND SUITES ARE AVAILABLE AT YOUR BOUTIQUE KEY WEST HOTEL?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_18efcaa568a184b83029f6655607091b_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_18efcaa568a184b83029f6655607091b_01\">\n                                    WHAT ROOM AND SUITES ARE AVAILABLE AT YOUR BOUTIQUE KEY WEST HOTEL?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_18efcaa568a184b83029f6655607091b_01\"\n                                 aria-labelledby=\"accordion-block_18efcaa568a184b83029f6655607091b_01_title\"\n                                 data-bs-parent=\"#accordion-block_18efcaa568a184b83029f6655607091b\">\n                                <div class=\"accordion__details \"><p>We offer a variety of room and suite options for your unique travel needs including rooms, suites, and cottages. All cottages have porches and views of the canal and mangrove while all guest rooms have balconies and gulf views. Cottages have the added benefit of our grocery delivery service!<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_18efcaa568a184b83029f6655607091b_02_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"IS THE RESORT CLOSE TO DUVAL STREET?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_18efcaa568a184b83029f6655607091b_02\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_18efcaa568a184b83029f6655607091b_02\">\n                                    IS THE RESORT CLOSE TO DUVAL STREET?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_18efcaa568a184b83029f6655607091b_02\"\n                                 aria-labelledby=\"accordion-block_18efcaa568a184b83029f6655607091b_02_title\"\n                                 data-bs-parent=\"#accordion-block_18efcaa568a184b83029f6655607091b\">\n                                <div class=\"accordion__details \"><p>The Capitana Key West overlooks the Gulf of Mexico and is 2 miles away from Duval Street. We recommend biking or ubering downtown, just stop by the front desk to arrange bike rentals for the duration of your stay!<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_18efcaa568a184b83029f6655607091b_03_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"WHAT\u2019S THE CLOSEST AIRPORT TO THE HOTEL?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_18efcaa568a184b83029f6655607091b_03\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_18efcaa568a184b83029f6655607091b_03\">\n                                    WHAT\u2019S THE CLOSEST AIRPORT TO THE HOTEL?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_18efcaa568a184b83029f6655607091b_03\"\n                                 aria-labelledby=\"accordion-block_18efcaa568a184b83029f6655607091b_03_title\"\n                                 data-bs-parent=\"#accordion-block_18efcaa568a184b83029f6655607091b\">\n                                <div class=\"accordion__details \"><p>Key West International Airport is about 2.8 miles from the resort. While this hotel doesn\u2019t provide an airport shuttle, our guest services team will be happy to organize transportation for you!<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_18efcaa568a184b83029f6655607091b_04_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"IS THERE A BEACH AT THE HOTEL?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_18efcaa568a184b83029f6655607091b_04\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_18efcaa568a184b83029f6655607091b_04\">\n                                    IS THERE A BEACH AT THE HOTEL?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_18efcaa568a184b83029f6655607091b_04\"\n                                 aria-labelledby=\"accordion-block_18efcaa568a184b83029f6655607091b_04_title\"\n                                 data-bs-parent=\"#accordion-block_18efcaa568a184b83029f6655607091b\">\n                                <div class=\"accordion__details \"><p>Whether you like to lounge by the pool or on a beach, we have you covered! The Capitana is one of the few Key West hotels with beach access. Since there\u2019s a coral rock base, it\u2019s not recommended for swimming, but our lounge beach is the perfect place to unwind with a view of the water.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Amenities<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_704eaf93fb4eec236f7d803374ef9ff0\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"IS PARKING FREE AT THE CAPITANA?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_01\">\n                                    IS PARKING FREE AT THE CAPITANA?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_01\"\n                                 aria-labelledby=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_01_title\"\n                                 data-bs-parent=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0\">\n                                <div class=\"accordion__details \"><p>Self-parking is included in the resort fee.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_02_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"DOES THE HOTEL HAVE A RESTAURANT ON-SITE?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0_02\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_02\">\n                                    DOES THE HOTEL HAVE A RESTAURANT ON-SITE?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_02\"\n                                 aria-labelledby=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_02_title\"\n                                 data-bs-parent=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0\">\n                                <div class=\"accordion__details \"><p>Breakfast: <a href=\"https:\/\/www.opalcollection.com\/capitana\/eat-and-drink\/\" target=\"_blank\" rel=\"noopener\">El Rubi<\/a><\/p>\n<p>Lunch &amp; Dinner: <a href=\"https:\/\/www.opalcollection.com\/capitana\/restaurants\/mckees-tiki-bar\/\" target=\"_blank\" rel=\"noopener\">McKee\u2019s Tiki Bar<\/a>, <a href=\"https:\/\/www.opalcollection.com\/sunset-key-cottages\/restaurants\/latitudes\/\" target=\"_blank\" rel=\"noopener\">Latitudes<\/a> at Sunset Key Cottages and <a href=\"https:\/\/www.opalcollection.com\/opal-key\/restaurants\/bistro-245\/\" target=\"_blank\" rel=\"noopener\">Bistro 245<\/a> at Opal Key West Resort &amp; Marina (off-site)<\/p>\n<p>Grab &amp; Go: Sundry Market<\/p>\n<p>Please note that dining reservations are required at Latitudes.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_03_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"DO YOU HAVE SPECIAL MENUS AND EVENTS FOR HOLIDAYS?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0_03\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_03\">\n                                    DO YOU HAVE SPECIAL MENUS AND EVENTS FOR HOLIDAYS?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_03\"\n                                 aria-labelledby=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_03_title\"\n                                 data-bs-parent=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0\">\n                                <div class=\"accordion__details \"><p>Yes, we offer special holiday menus, packages, and seasonally inspired activities to celebrate the holidays at The Capitana.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_04_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"DO I NEED TO RESERVE POOL CHAIRS?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0_04\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_04\">\n                                    DO I NEED TO RESERVE POOL CHAIRS?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_04\"\n                                 aria-labelledby=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_04_title\"\n                                 data-bs-parent=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0\">\n                                <div class=\"accordion__details \"><p>No, you do not need to reserve a chair by our heated, salt water pool. Pool chairs at our Key West hotel are first come, first serve.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_05_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"CAN I DO LAUNDRY ON PROPERTY?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0_05\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_05\">\n                                    CAN I DO LAUNDRY ON PROPERTY?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_05\"\n                                 aria-labelledby=\"accordion-block_704eaf93fb4eec236f7d803374ef9ff0_05_title\"\n                                 data-bs-parent=\"#accordion-block_704eaf93fb4eec236f7d803374ef9ff0\">\n                                <div class=\"accordion__details \"><p>Yes, we offer self-service, coin operated laundry at the Capitana. Dry cleaning services are also available on weekdays.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Fitness<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_e868ed667c6ff76ae85c7471d8fa8e5a\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_e868ed667c6ff76ae85c7471d8fa8e5a\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_e868ed667c6ff76ae85c7471d8fa8e5a_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"WHAT OTHER RESORT ACTIVITIES ARE THERE? DOES THE RESORT HAVE A FITNESS STUDIO?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_e868ed667c6ff76ae85c7471d8fa8e5a_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_e868ed667c6ff76ae85c7471d8fa8e5a_01\">\n                                    WHAT OTHER RESORT ACTIVITIES ARE THERE? DOES THE RESORT HAVE A FITNESS STUDIO?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_e868ed667c6ff76ae85c7471d8fa8e5a_01\"\n                                 aria-labelledby=\"accordion-block_e868ed667c6ff76ae85c7471d8fa8e5a_01_title\"\n                                 data-bs-parent=\"#accordion-block_e868ed667c6ff76ae85c7471d8fa8e5a\">\n                                <div class=\"accordion__details \"><p>Whether you\u2019re looking to carouse on Duval Street, hit the waves for some deep-sea fishing or snorkeling, there are so many <a href=\"https:\/\/www.opalcollection.com\/capitana\/experiences\/\" target=\"_blank\" rel=\"noopener\">things to explore<\/a> on your next Florida Keys vacation! Our hotel team can\u2019t wait to help you plan your unique Key West vacation. We also offer access to a sun lounge beach!<\/p>\n<p>Our fitness center with cardio and strength equipment is open 24-hours a day.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Reservations<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_15ce7eed4967f9bead0d3b03429f9e46\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"IS THERE AN EXTRA PERSON FEE?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_01\">\n                                    IS THERE AN EXTRA PERSON FEE?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_01\"\n                                 aria-labelledby=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_01_title\"\n                                 data-bs-parent=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46\">\n                                <div class=\"accordion__details \"><p>Yes, there\u2019s a $30 extra person fee per person, per night after the second adult.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_02_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"HOW CAN I MAKE, CHANGE OR CANCEL A ROOM RESERVATION? RESTAURANT RESERVATION?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46_02\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_02\">\n                                    HOW CAN I MAKE, CHANGE OR CANCEL A ROOM RESERVATION? RESTAURANT RESERVATION?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_02\"\n                                 aria-labelledby=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_02_title\"\n                                 data-bs-parent=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46\">\n                                <div class=\"accordion__details \"><p>Reserve a room at our Key West hotel online or through our reservations department. Already made a reservation? Retrieve your booking details <a href=\"https:\/\/reservations.opalcollection.com\/all\/retrieveRes.asp\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>The Capitana\u2019s cancellation policy varies based on stay date and rate type (for instance an Advance Purchase rate has a stricter cancellation policy than most rates). Our deposit and standard cancellation policies are listed <a href=\"https:\/\/www.opalcollection.com\/capitana\/policies-guidelines\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_03_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"WHAT TIME CAN I CHECK IN?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46_03\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_03\">\n                                    WHAT TIME CAN I CHECK IN?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_03\"\n                                 aria-labelledby=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_03_title\"\n                                 data-bs-parent=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46\">\n                                <div class=\"accordion__details \"><p>Check into our Key West hotel is at 4pm and check out is at 11am.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_04_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"DOES THE HOTEL HAVE ROLLAWAYS? CRIBS?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46_04\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_04\">\n                                    DOES THE HOTEL HAVE ROLLAWAYS? CRIBS?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_04\"\n                                 aria-labelledby=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_04_title\"\n                                 data-bs-parent=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46\">\n                                <div class=\"accordion__details \"><p>Our resort does not offer rollaways, however we do have cribs, high chairs, and booster seats available upon request.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_05_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"DOES THE HOTEL ALLOW PETS IN THE ROOMS?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46_05\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_05\">\n                                    DOES THE HOTEL ALLOW PETS IN THE ROOMS?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_05\"\n                                 aria-labelledby=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_05_title\"\n                                 data-bs-parent=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46\">\n                                <div class=\"accordion__details \"><p>Our pet-friendly Florida resort welcomes well-mannered dogs. Our pet fee is $100 per night, per dog. For more information on our dog policy please click <a href=\"https:\/\/www.opalcollection.com\/capitana\/policies-guidelines\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_06_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"HOW DO I SEND AN AMENITY TO SOMEONE\u2019S ROOM? PAY FOR SOMEONE\u2019S STAY?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46_06\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_06\">\n                                    HOW DO I SEND AN AMENITY TO SOMEONE\u2019S ROOM? PAY FOR SOMEONE\u2019S STAY?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_06\"\n                                 aria-labelledby=\"accordion-block_15ce7eed4967f9bead0d3b03429f9e46_06_title\"\n                                 data-bs-parent=\"#accordion-block_15ce7eed4967f9bead0d3b03429f9e46\">\n                                <div class=\"accordion__details \"><p>Please contact the front desk or reservations department at least 24 hours prior to arrival to send an amenity to a guest\u2019s room or pay for all or part of their stay. Our staff will be happy to send you a Sertifi link so that you can submit your payment information securely and electronically.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"container\">\n<h2 class=\"wp-block-heading\">Miscellaneous<\/h2>\n<\/div>\n\n<div class=\"accordion accordion--single\" id=\"accordion-block_301035b6ec1035a37772d25462313579\">\n    <div class=\"accordion__list container\" id=\"accordion-accordion-block_301035b6ec1035a37772d25462313579\">\n        <div class=\"row\">\n                            <div class=\"col-lg-12\">\n                                            <div class=\"accordion__item accordion__item--single c-appeared\">\n                            <h2 class=\"accordion__title\" id=\"accordion-block_301035b6ec1035a37772d25462313579_01_title\">\n                                <button class=\"accordion__summary accordion__summary--single collapsed\"\n                                        type=\"button\"\n                                        role=\"button\"\n                                        title=\"I\u2019M GETTING MARRIED! WHAT ARE MY SMALL GROUP OPTIONS?\"\n                                        data-bs-toggle=\"collapse\"\n                                        data-bs-target=\"#accordion-block_301035b6ec1035a37772d25462313579_01\"\n                                        aria-expanded=\"false\"\n                                        aria-controls=\"accordion-block_301035b6ec1035a37772d25462313579_01\">\n                                    I\u2019M GETTING MARRIED! WHAT ARE MY SMALL GROUP OPTIONS?\n                                <\/button>\n                            <\/h2>\n                            <div class=\"collapse\"\n                                 id=\"accordion-block_301035b6ec1035a37772d25462313579_01\"\n                                 aria-labelledby=\"accordion-block_301035b6ec1035a37772d25462313579_01_title\"\n                                 data-bs-parent=\"#accordion-block_301035b6ec1035a37772d25462313579\">\n                                <div class=\"accordion__details \"><p>Congratulations! We\u2019re honored to be a part of your celebration. The Capitana offers the ideal accommodations for your intimate event options. Our sales team can\u2019t wait to help you start planning your wedding today!<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Location Amenities Fitness Reservations Miscellaneous<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl-article.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-678","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Key West Oceanfront Hotel | The Capitana<\/title>\n<meta name=\"description\" content=\"Have a question? Frequently asked questions and answers about The Capitana location, amenities, and reservations.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Key West Oceanfront Hotel | The Capitana\" \/>\n<meta property=\"og:description\" content=\"Have a question? 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